Cancellation Policy

APPOINTMENTS
The time allocated to you is reserved especially for you.
Being on time for your appointment is greatly appreciated, like wise we will endeavour to run on time to the best of our ability.
If you are 15 min or more late we will gladly reschedule you but we will have to charge you for the missed service.

To ensure you get an appointment when you want we recommend you book your next treatment prior to leaving the salon.

CANCELLATION POLICY
As a courtesy to us and other clients, if you need to cancel or change an appointment we request a minimum of 24 Hr notice to avoid a minimum fee of 50% being charged. Failure to show for an appointment will result in the full cost of a treatment being charged.

COURSES
All courses must be prepaid and are non-refundable.
Courses are valid for 6 months
 
GIFT VOUCHERS
Valid for 6 months. We keep a record of all gift vouchers, so do not worry if you have lost or misplaced your gift voucher.
Please ensure you redeem the voucher in good time to avoid disappointment as we can sometimes book out in a few weeks in advance especially evenings, weekends and holiday periods.

MOBILE PHONES
We request that mobile phones must be switched off in the treatment areas as a consideration to other customers.
Prices shown are valid at time of going to press and are subject to change.
Your co-operation in these matters will be greatly appreciated.